Frequently Asked Questions
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CUSTOMER SERVICE
If you have any questions, please don't hesitate
to contact us.
You can email us at any time: questions@renoirinc.com.
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| FREQUENTLY
ASKED QUESTIONS |
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Contacting Renoir Fine Art
For questions regarding customer
service, shipping, payment, and security, please
contact Renoir Fine Art's Customer Service Department
at:
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E-mail: |
customers@renoirinc.com |
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Phone: |
(858) 459-2607
(Monday–Friday 8–6,
Pacific Time) |
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Fax: |
(858) 630-2111 |
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Mail: |
Renoir Fine Art
3220 Kellogg Street
San Diego, CA 92106 |
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How do you source and select
your prints?
Our team of experts constantly
review catalogs from major publishers worldwide.
The same companies that sell prints to top art galleries,
museums and elite decorators.
We carefully examine a sample of
every print we sell before we offer it ot the public,
and regularly add new and exciting images to our
collection. This enables us to back everything we
sell with a 100% satisfactory guarantee.
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Digital Printing
What is a Giclée
Giclée is a high resolution
digital print made from an archival ink and media
combination. Giclée is a recognized fine
art print category like lithographs and serigraphs,
and is considered the world's preferred technique
for reproducing original works of art and for printing
digitally created art and fine art photography.
Giclée printmaking has opened up new markets
for one-of-a-kind and short run limited edition
artwork.
Are Giclée Prints Better?
Giclée prints look and feel
like original art.
Since Giclée printmaking
is digital throughout the entire process, there
is much more control of color and greater opportunity
for interaction. The process allows the reproduction
to be printed with thousands more colors, shades
and hues than traditional offset printing methods.
Giclée provides much higher resolution and
more reproducible colors than other printmaking
techniques.
The Giclée Process
- The original art is scanned to
create a digital file of the image
- The reproduction is printed using
an eight color digital inkjet printing process
in which hundreds of inkjets spray millions of
micro-bursts of ink per second, onto genuine artist
canvas or paper, creating thousands of shades
of rich color.
Note: Renoir Fine Art uses a slower printing
process to ensure the highest and clearest quality
reproduction.
- The reproduction is then hand-coated
with an ultra violet varnish to ensure UV light
protection and to protect the surface from scratching
and other occurences.
- The finished piece is then stretched
onto solid wood bars, and framed in your choice
of frame.
- Each replica is inspected, stamped
and signed, guaranteeing quality.
Prints by Renoir Fine Art are produced
using a ENCAD™ NovaJet® thermal inkjet
printer by Encad™, Inc a Kodak company, to
bring you the highest quality digital reproductions
available anywhere in the world today.
The Giclée Media
Renoir Fine Art uses premium canvas
for its giclée on canvas, as well as other
media, including watercolor papers and glossy photographic
papers, which have been primed for the Giclée
process.
What are the Advantages of Giclée
Printing?
Once an image is archived, additional
reproductions can be made with minimal effort and
cost. Thus, the upfront cost of mass production
is eliminated and printing is done on demand.
Another tremendous advantage to
Giclée printing is that artwork can be reproduced
to almost any size and on various media, giving
the ability to customize prints for a specific client.
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What is custom digital printing?
Renoir Fine Art uses the Encad™ printing
process to bring you the highest quality digital
reproductions. Each print is crafted on demand
exclusively for you.
Whether your print is on fine art paper or canvas,
you are sure to appreciate the brilliant high-resolution
imaging and maximum color fidelity and stability
provided by the specially formulated, long-lasting
inks and museum quality protective coating of
this process.
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What size are the Giclée?
We offer a wide variety of sizes to suit almost
any wall space, from an intimate area to a high-ceiling
room.
Our available sizes for giclées on canvas
are:
| 16x20 |
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20x24 |
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24x30 |
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24x36* |
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24x48* |
To make it easier for you to select a print,
you will see a size category next to each giclée.
Each of our size categories is based on the image
size.
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Can I just buy an unframed print?
Not at this time. All of our current
efforts are dedicated to increase the variety of
selections of our frames.
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What are the frames made of?
Renoir Fine Art Inc. offers the
highest quality frames that are made to last, withstand
heat, and other elements which might cause the frame
to buckle or damade. Our frames come in a variety
of materials — solid wood with various finishes,
metal, molded plastic, and composites. The reality
is that it's the finished look that matters, and
unless you are looking at a cross section, it's
often hard to tell what material a frame is made
of. All framing is done by a certified picture framer
using the latest techniques in stretching and framing
to ensure the artwork remains in optimum condition
for years to come.
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How can I pay?
We want you to feel completely
comfortable when placing an order. All the information
you transmit to us is secure and is kept strictly
confidential.
- By Fax: If you wish to
pay by fax, first proceed to Checkout and enter
all your order information online, then select
"Credit Card by Fax" as your method
of payment, print the authorization form (you
will need Adobe Reader), and process your order.
Print your invoice, fill in the authorization
form with your order number and all the information
required. To complete your purchase, fax us the
authorization: 858-964-0472. We will keep your
order on hold until we receive your fax.
- Telephone: If you wish
to pay by telephone, first, proceed to Checkout
and enter all of your order information online,
then select "Credit Card by Phone" as
your method of payment. Continue with your order
and click "Place Order". To complete
your purchase, call us : +1 858-459-2607
(Monday—Friday 9-6, Saturday 9-5, Pacific
Time) with your name, order number, and credit
card information. We will keep your order on hold
until you call. Your call will just take a minute.
You can verify your order on the phone if you
like.
- By Mail: This option is only
for US customers. If you wish to pay by check
or money order, first proceed to Checkout and
enter all of your order information online, then
select "Check/Money Order" as your method
of payment. Continue with your order, print the
Order Form (you will need Adobe Reader) and click
"Place Order". Print your invoice, fill
in the Order Form with your order number and all
the information required. To complete your order,
mail it to us with a check or a money order to:
Renoir Fine Art
Customer Service
3220 Kellogg Street
San Diego, CA 92106
When paying by check or money order, add 7 to
10 more days to process your order.
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When will my credit card be
charged for an order?
Your card will not be charged until
your order is actually shipped from our frame shop.
All orders are customized to your specifications,
and most will be filled within 10 working days.
However, a limited number of our frames are special
order and can require up to 15 business days to
complete.
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How long does it take to process
an order?
All orders are customized to your specifications,
and most will be filled within 10 working days.
However, a limited number of our frames are special
order and can require up to 15 business days to
complete. Shipping time varies, depending where
you live. We go to extreme measures to ensure
that we do not run out of stock of the merchandise
you see onscreen. In the rare and unlikely event
that we are out of a frame or print that you requested,
we will notify you immediately.
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How do you ship items to me?
Ready-to-ship and custom framed
art prints, canvas prints, all outlet items and
non-framed products are shipped to your home or
business via ground service — at no cost
to you! All these items are packaged in boxes
we custom design to protect your frame and print
during transit from our warehouse to your address.
When do shipping charges apply?
- Alaska and Hawaii: Our free ground
shipping policy is only valid within the contiguous
United States. Standard delivery to Alaska and
Hawaii is 2nd Day Air and incurs an additional
fee.
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Can I get faster shipping?
If you want an order delivered faster, you can
select 1, 2, or 3 day shipping at an additional
cost. We will send you a quote and an estimation
number of days necessary to get your order ready.
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Canada
Ordering for delivery to Canada is easy. We ensure
the shipment clears Canada Customs and take care
of any border issues.
Our Free Ground Shipping policy applies to US
orders only, not Canada. Shipping charges for
Canadian orders are e-mailed to you for your review.
You can then decide to finalize the order or to
cancel it.
We ship to all addresses in Canada.
Transit time for shipping to Canadian addresses
usually takes between 5 and 7 days. Faster
shipping is available.
All prices are stated in US dollars.
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What if my order arrives damaged
or is incorrect?
In the very unlikely event that
your order arrives damaged or incorrect, we will
of course immediately remake and ship a replacement
to you at no charge. Please contact us at: orders@renoirinc.com
or call us at: 858-459-2607 (Monday—Friday
9-6, Pacific Time) and we will be happy to assist
you.
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What is your Return Policy?
Your satisfaction is 100% guaranteed.
- You can return your giclée,
within 30 days of purchase
- You will receive a refund for
the purchase price of your Giclée
- You pay your return shipping
costs
- If you had a shipping charge,
the guarantee does not cover that charge
We understand you may have some hesitation about
ordering an item you have only seen on your monitor.
We are confident of the quality of our merchandise.
So, we offer you our 100% satisfaction guarantee.
Of course, as rarely happens, if your art is
damaged on arrival we will immediately ship an
identical replacement to you at no charge.
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Returns are easy
You can return an item within 30
days of purchase for a full refund.
- Call our customer service at 858-459-2607
(Monday through Friday 9—6, Pacific Time)
for a return merchandise authorization number
(RMA) and packing instructions to prevent breakage.
- You must use the original packing
materials and write the RMA on the return label.
- Our money-back guarantee covers
the full purchase price for your framed Giclée
but does not include any additional shipping costs.
- You pay for return shipping
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Do I have to pay sales tax on
my order?
Sales tax is added on to orders
shipped to California, regardless of where the purchase
originates. At this time, all other orders do not
incur sales tax.
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Security and Privacy Policy
At Renoir Fine Art your trust and satisfaction
is our first priority. We know your privacy is
very important to you and that is why we take
special care to safeguard the confidentiality
and security of the customer data you entrust
to our company. We have systems and policies to
ensure that your personal information is handled
with the highest degree of integrity.
How Do We Protect the Information
You Provide?
Renoir Fine Art uses industry standard Secure
Sockets Layer (SSL) encryption software to safeguard
all sensitive data transmitted from your computer
to our system. Our secure server encrypts all
of your personal information - including credit
card number, name, expiration date, and billing
information - so that it cannot be read by anyone
else as the information travels over the Internet.
We also offer an extra layer of security when
you use a shared computer in a corporate or public
area. Even if you select the auto-login feature
on a machine that third parties might have access
to, your password will NOT be displayed. Unlike
other auto-login programs, our system will require
that you type in your password every time, thus
making sure it is really you who has signed in,
and not someone else using the same computer.
What Information Do We Collect?
When you visit our Web page, our
server automatically collects non-personally identifiable
information - your internet service provider address
and information on the pages you access on our site.
In addition, we store information you provide when
you make a purchase or enter your e-mail address.
How Do We Collect the Information?
Like many Internet sites, we use
"cookies" to recognize returning customers and facilitate
the communication between our server and your browser.
Cookies are small pieces of information that are
stored by your browser on your computer's hard drive.
We use the cookies to recognize your preferences
in our database and record session information,
such as the items added to your shopping cart.
What Do We Do with the Information
We Collect?
We use customer information in
three basic ways:
1) We use this information to improve the content
of our Web pages to better meet customer needs
as well as to update you about new products and
services, discounts, special promotions or upcoming
events that we offer. If you do not want us to
provide these notifications, please indicate so
in the account information section of our site,
or let us know by calling or e-mailing us at the
contact number and address noted below. Customers
who supply us with their telephone numbers will
only receive calls from us pertaining to orders
they have placed.
2) We use customer information in processing
transactions both within our company and with
third party vendors. Our third party vendors are,
by contract, restricted from using your information
in any way, except to help us provide the products
and services we offer you on our site.
How Can You Access the Information
Collected by Us?
In addition, customers can obtain access to financial,
transaction, and contact information, as well
as correct inaccuracies in such information by
calling or writing us at the numbers and addresses
noted below. You can also correct inaccuracies
at checkout before you complete your purchase.
Changes in Our Privacy Policy
We suggest that you review our
privacy policy periodically, as we may update it
from time to time. For example, we may use customer
information for new, unanticipated uses not previously
disclosed herein. If our information practices change,
we will post the policy change to our Web site and
provide you with the ability to opt out of these
new uses. This policy was last updated on October
18, 2000.
Contact Information
You can contact us for any reason,
including a request to be added to or taken off
a list, or if you have concerns or questions, through
any of the following methods:
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E-mail: |
customers@renoirinc.com |
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Phone: |
Toll Free: (858) 459-2607
(Monday–Friday 8–6,
Pacific Time) |
|
Fax: |
(858) 630-2111 |
|
Mail: |
Renoir Fine Art
3220 Kellogg Street
San Diego, CA 92106 |
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Do I need to have "cookies"
enabled?
You will need to have cookies enabled to purchase
from our store.
The way to ensure your cookies are working varies
from browser to browser. The "help" section of
the toolbar on most browsers will tell you how
to manage cookies.
How does your site use cookies?
We use cookies to keep track of your shopping
cart. If you put something in your shopping cart,
then our site knows what to do when you want to
add something new or view the contents.
We do not sell, exchange, or otherwise make
available information gathered via cookies by
our site to third parties.
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